At Ong24, responsible gambling is not a policy footnote — it's a core part of how we operate. We believe that every Malaysian player who chooses to use our platform deserves access to the tools, information, and support they need to keep gambling an enjoyable pastime rather than a source of harm.
Responsible gambling means enjoying casino games, sports betting on Liga Super Malaysia, EPL, UFC, and other markets as a form of entertainment — one with a predetermined budget, clear time limits, and a healthy understanding that outcomes are determined by chance.
Problem gambling, on the other hand, is when gambling starts to take precedence over other priorities — financial stability, relationships, work, or mental health. It doesn't happen overnight, and it can affect anyone. Research consistently shows that problem gambling rates are higher in markets with easy access to online platforms, which is precisely why Ong24 takes our responsible gambling obligations seriously rather than treating them as a regulatory formality.
The Malaysian context matters here. With mobile internet penetration among the highest in Southeast Asia, and a growing number of players in Kuala Lumpur, Penang, Johor Bahru, and beyond accessing platforms like Ong24 via smartphone, the responsibility of an online operator is significant. We do not take that lightly.
The tools, information, and resources on this page are here for a reason — use them. If you are a family member concerned about a loved one's gambling behaviour, this page has guidance for you too.
All tools below are available in your Ong24 account settings at no cost. You can activate any of them at any time, without needing to contact support first.
Set a maximum deposit cap on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits are accepted for that period — full stop. You choose the amount in MYR (e.g., RM200/week, RM500/month).
Reducing a limit takes effect instantly. Increasing a limit requires a 24-hour cooling-off period before it applies, giving you time to reconsider.
Beyond deposit limits, you can set a maximum wagering amount per session or per day. This caps the total value of bets you can place regardless of your account balance, helping you stay within a predictable spending envelope.
Particularly useful for Malaysian players during high-activity periods like EPL weekends or major Liga Super Malaysia fixtures when the temptation to increase bet sizes can be higher.
Set a maximum loss threshold per day, week, or month. When your losses in the specified period reach your pre-set limit, access to wagering features is automatically suspended for the remainder of the period.
This is one of the most effective tools for preventing the loss-chasing cycle that is a key risk factor in developing problem gambling behaviour.
Take a short break from the Platform without permanently closing your account. Choose a cool-off period of 24 hours, 3 days, 7 days, or 30 days. During this time, you cannot log in to your account or make deposits.
Useful when you notice you're playing more than planned and want to step back and reassess. Activating a cool-off does not affect your existing account balance.
Configure session time reminders that pop up at intervals you choose — every 30 minutes, 1 hour, or 2 hours. The reminder shows how long you've been playing and your net position for the session, helping you make conscious decisions about continuing.
It's easy to lose track of time during a live baccarat session or a late-night football bet. Reality checks put you back in the driver's seat.
If you feel that taking a break isn't enough and you need a longer-term or permanent solution, self-exclusion closes your account for a period of your choosing: 6 months, 1 year, 3 years, or permanently.
Self-exclusion cannot be reversed during the active exclusion period — by design. This ensures the tool works as intended when you need it most. Contact [email protected] to initiate self-exclusion.
Malaysian law requires that individuals be at least 18 years of age to engage in betting activities. Ong24 sets a higher standard of 21+, recognising that the developing brain — particularly with respect to impulse control and risk assessment — continues maturing well beyond 18.
Our age verification process is mandatory, thorough, and applied to every single account. There are no exemptions based on payment method, referred signup, or promotional status. Every Ong24 member must verify their age before:
If you are a parent or guardian who believes a minor has created an account with Ong24, please contact us immediately at [email protected]. We treat all such reports with the highest priority and will act to close the account and return any deposited funds without delay.
We also ask that adults using shared devices take care to log out of their Ong24 accounts after each session to prevent accidental access by younger household members.
Cap the total you can deposit in any 24-hour rolling period. Ideal for players who log in frequently. Example: set a RM200/day limit to ensure a weekly maximum of roughly RM1,400.
Set a fixed cap across a 7-day period from the date of activation. Most commonly used by players who typically play during weekends — EPL matchday Saturdays and Sundays, or Liga Super Malaysia midweek fixtures.
A monthly cap gives you the broadest view of your spending. Set an amount like RM500/month and you'll never spend more regardless of how many individual deposits you make throughout the month.
Decreasing any limit takes effect immediately with no waiting period. Increasing a limit requires a mandatory 24-hour review period before the new higher limit applies — giving you time to reconsider before accessing a larger budget.
When you reach 80% of your deposit limit for any period, Ong24 will send you a notification via email and in-platform alert. This gives you advance warning to plan your activity accordingly rather than hitting a hard stop unexpectedly.
Once a deposit limit is active, it cannot be bypassed by opening a secondary account, using a different payment method, or contacting support. Limits apply account-wide and are enforced at the platform level.
Problem gambling develops gradually. Rarely does someone go from casual player to crisis overnight — it typically happens over weeks or months as boundaries shift and habits change. Knowing the early warning signs is the most effective preventive measure available.
The following signs do not automatically mean you have a gambling problem, but if several of them apply consistently, it's worth talking to someone. Our support team is available 24/7 and can connect you with professional resources in Malaysia.
Remember: Reaching out early is a sign of strength, not weakness. Thousands of Malaysians seek help for gambling-related concerns each year and go on to regain full control of their finances and wellbeing.
Preoccupation with gambling: Thinking about gambling constantly — planning the next session, replaying past bets, or calculating how to get more money to gamble with.
Increasing stakes: Needing to bet larger and larger amounts to achieve the same level of excitement or enjoyment — a pattern similar to tolerance in substance use.
Loss chasing: Returning to gambling soon after a loss with the explicit intention of winning back what was lost. This is one of the most reliable early indicators of problematic gambling behaviour.
Secrecy and dishonesty: Lying to family members or close friends about gambling activity, the amount lost, or where money has gone. Hiding account activity or transaction history.
Financial impact: Gambling with money earmarked for rent, utilities, groceries, or loan repayments. Borrowing money from family, friends, or financial institutions to fund gambling.
Emotional dependence: Gambling as a primary coping mechanism for stress, loneliness, anxiety, depression, or boredom — rather than as a leisure activity enjoyed from a position of emotional stability.
Failed attempts to cut back: Genuinely wanting to stop or reduce gambling but being unable to stick to those intentions, despite multiple attempts over weeks or months.
Jeopardising relationships or career: Gambling activity that is damaging important relationships, affecting work performance, academic results, or social obligations in Kuala Lumpur, Penang, or wherever you are based.
Answer these questions honestly — this is for your benefit alone. If you answer "Yes" to three or more, we encourage you to speak with a support professional.
Based on widely used responsible gambling screening frameworks. Not a clinical diagnostic tool.
Have you ever spent more time or money on gambling than you originally intended for that session?
Have you ever felt the need to increase your bet sizes to get the same level of enjoyment or excitement from gambling?
Have you ever returned to gambling the day after a loss with the intention of winning back money you had lost?
Have you ever gambled to escape personal problems, relieve stress, or to manage feelings like sadness, anxiety, or loneliness?
Have you ever borrowed money or sold personal items in order to fund gambling activity?
Have you ever hidden your gambling activity from a family member, partner, or close friend because you were concerned about their reaction?
Have you tried to set limits on your gambling and found that you were unable to keep to them over a sustained period of time?
Has gambling caused you to miss work, neglect family obligations, or otherwise affected your daily responsibilities?
If you answered "Yes" to 3 or more questions: Please consider using our self-exclusion tool, setting deposit limits, or reaching out to Talian Kasih (15999) or Befrienders KL (03-7956 8145) for confidential, non-judgmental support. Our support team at [email protected] is also available 24/7 to assist you in activating the appropriate player protection tools on your account.
The organisations below provide free, confidential, and professional support for gambling-related concerns in Malaysia. None of the contact details below are Ong24 resources — these are independent professional services.
Malaysia's national welfare helpline offering referrals and counselling support for a wide range of personal and social issues, including problem gambling. Available 24 hours a day, 7 days a week.
Befrienders KL provides emotional support and a confidential listening ear to anyone in distress, including those affected by financial stress or problem gambling. Staffed by trained volunteers.
Hospital Kuala Lumpur's Department of Psychiatry and Mental Health provides professional assessment and treatment referrals for behavioural addictions including problem gambling.
GamCare is a leading international provider of information, advice, and support for anyone affected by problem gambling. Their resources and self-help tools are available to Malaysian players in English.
Gamblers Anonymous operates peer support groups across Malaysia for individuals who want to stop gambling. Meetings are held in Kuala Lumpur, Penang, and Johor Bahru, among other cities.
Our own support team can help you activate any player protection tool — deposit limits, cool-off, or self-exclusion — immediately. We can also provide guidance on the external resources most appropriate for your situation.
Our internal risk team monitors gameplay patterns for indicators of problematic behaviour. Where concerns are identified, we proactively reach out — we don't wait for a member to ask for help.
We do not send bonus offers or promotional incentives to members who have set deposit limits, are in a cool-off period, or have previously self-excluded. We respect the boundaries our members set.
Every Ong24 support team member receives training on identifying and responding to signs of problem gambling. Our staff are equipped to handle sensitive conversations with empathy and clarity.
Self-exclusion on Ong24 is a genuine lock-out — not an inconvenient opt-out. Excluded members are removed from marketing lists immediately and cannot be reactivated by support staff during the exclusion period.
The most effective responsible gambling strategy is the one you set up before a single bet is placed. Log in to your Ong24 account, navigate to Account Settings, and configure your deposit limits, session reminders, and cool-off options today.
🔞 Ong24 is strictly for players aged 21 and above. | Gambling can be addictive — please play responsibly. | Need help? Call Talian Kasih: 15999